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| 11/23 |
| 2005/9/29-10/3 [Consumer/Audio, Computer/SW/OS/Windows] UID:39924 Activity:nil |
9/29 Apple to Replace Faulty Nano Screen
http://csua.org/u/djz
(posted by the same guy who posted arstechnica link)
\_ But they say the scratchiness is not new -- same material as used
in previous iPods. Use an iPod Nano case, they say.
\_ Apple claims it was a manufacturing defect.
\_ Okay, Apple said:
(1) Screen crack is manufacturing defect in < 0.1% of
devices. If your screen cracks, let them know.
(1) Screen/LCD crack is manufacturing defect in < 0.1% of
devices (< 1 problem unit every 1,000 Nanos).
If your screen cracks, let them know, and they'll
probably replace your Nano.
probably replace your Nano. If you drop it and it
If your screen/LCD breaks, let them know, and they
might replace your Nano. If you drop it and it
breaks, maybe not. The guy who created the original
web site who had his LCD wig out handled his iPod
web site who had his LCD wig out handled his Nano
very gently, and this is what Apple is referring to
in it's < 0.1% defect rate.
for the < 0.1% defect rate.
(2) Screen scratch is user-error, since the coating/body
is the same as for previous iPods, so get an iPod
Nano case if you're worried about scratches.
No replacements for scratched Nanos, only cracked
screens.
http://www.macworld.com/news/2005/09/27/nanoscreen/index.php
\_ I am not siting with the buyers but I find it a
strange argument that it's an user error because
the same, weakness, if you will, existed in the
previous version of the product. It's like M$
saying Windows XP crashes are user errors because
Windows 2000 crached, too.
\_ I am not siding with the buyers but I find it a
strange argument that it's a user error because
the same weakness existed in the previous version
of the product. It's like M$ saying Windows XP
instabilities are user errors because Windows 98
and ME crashed too. |
| 11/23 |
|
| csua.org/u/djz -> www.zdnetasia.com/news/hardware/0,39042972,39270655,00.htm com Thursday , September 29 2005 02:07 PM update Apple Computer is acknowledging a flaw in its new iPod Nano music player, offering to replace for free models that shipped with a defectiv e screen that is prone to cracking. A company representative said that the issue was a manufacturing, rather than a design problem, and said it affected less than one-tenth of 1 per cent of all the Nanos that have shipped so far. "This is a real, but minor issue involving a vendor quality problem in a small number of units," the representative said. "Any user with a defect ive screen should contact AppleCare (the company's customer service unit ) and we will replace it for free." However, the representative said that the screen-cracking issue is separa te from reports that the slim new music player is more easily scratched than prior models. introduced the flash memory-based Nano earlier this month. "A few vocal customers are saying their Nano is more susceptible to scrat ching than prior iPods," the Apple representative said. Apple said the N ano is made of the same polycarbonate plastic as the fourth-generation i Pod and said it does not believe the scratching problem is widespread. "If customers are concerned about scratching, we suggest they use one of the many iPod Nano cases that are now becoming available," the represent ative said. Web site complaining abou t the problem said he is "very delighted to see Apple take this issue se riously." "It is sad that it took a Web site and a lot of publicity before they fin ally investigated, but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was," Peterson said in an update to his site. "This was a real issue, and most people t ried to ignore it. I know a lot of people are going to complain that the y still have to spend extra money on a case to prevent scratching." Earlier this year, Apple settled several class action suits related to th e battery life of earlier iPod models, offering credits and extended war ranties to those who experienced battery issues. |
| www.macworld.com/news/2005/09/27/nanoscreen/index.php in dustry analysts alike, but not everyone is completely satisfied. Some cu stomers have complained about scratched and/or broken screens on their i Pod nano, leading one user to even set up a Web site to outline his prob lems. Apples Senior Vice President of Worldwide Product Marketing Phil Schille r said there are two completely separate issues going on here. One is th e broken screen and the other is the complaint about the iPod screen scr atches. com), to share his grievances about his bro ken iPod nano screen. Peterson invited others to send in pictures of the ir iPod nano screens, which he posted to the Web site. In addressing the broken screens, the first of the two issues, Apple said that they have tracked down the problem. This is a real but minor issue involving a vendor quality problem in a s mall number of units, Schiller told MacCentral. In fact, this issue ha s affected less than 1/10 of 1 percent of the total iPod nano units that weve shipped. Schiller said that if customers find they have this problem, all they hav e to do is contact AppleCare and their iPod will be replaced. The second issue deals with complaints posted on Web sites that say the i Pod nano screen scratches too easy, perhaps even being more susceptible to scratching than previous iPod models. Apple said that the screens on the iPod nano are made with the same mater ial that is found in the companys fourth-generation iPod, which, to dat e, is complaint free. We have received very few calls from customers reporting this problem we do not think this is a widespread issue, said Schiller. If customer s are concerned about scratching we suggest they use one of the many iPo d nano cases to protect their iPod. Difusi offers nanoValet case Sponsored Links Enter your trial subscription and Macworld will rush you a FREE TRIAL ISS UE and 10 FREE Power Guides Instantly. Plus, you'll receive a Bonus CD-R OM with your paid subscription! Otherwise, write "cancel" on the bill, ret urn it, and owe nothing. The first issue and Power Guides are yours to k eep no matter what. |