www.onesuite.com/faqs.htm#G13
Below are questions posted to us by current and prospective customers. We want you to be as happy as possible with our services, and to fully understand what we have to offer. Q: 30 How do your charges appear on my credit card statement? You tap into the power of the Web to save time and money while managing your communications needs. Once you open an account with us, simply dial the toll-free number provided when you signed up to access our network. If you signed up for 39 ZipDial and you are dialing from a ZipDial number, you can dial the number you wish to reach immediately, without entering your PIN (personal identification number). If you are dialing from a non-ZipDial number, you must enter your PIN before you dial your destination number. If you should ever want access to your account information, you can access your call detail records on our Web site by entering your user name and password. The fiber-optic and broadband-based OneSuite global telecom network provides you the very highest quality of voice and data transmission for both local and long-distance calls. You can then add credit to your account at any time through our Web site. Your card will be charged at the time you sign up for service and each time you recharge your account. Q: How do your charges appear on my credit card statement? It also works on bank ATM cards with a MasterCard or VISA logo. For absolute security, we use the latest encryption technology whenever we ask for personal information. Customer data is stored on a secure server to protect it from outside parties. For your security, we will disclose a PIN to the original purchaser only. Your request will be processed promptly, and you will receive your PIN via e-mail once we verify your identity. Hence, in order to keep your account active, you simply need to recharge your account at least once every six months. You get 20 domestic free minutes for every friend you sign up, with no limits. Q: 55 What if I believe there is an error in my account? Q: 60 Can I turn off the account balance and minutes remaining audio announcements to speed the connection time when placing a call? Your account summary provides up-to-the-minute information on your account number, balance, expiration date and PIN. Your CDR gives you the date, time, rate, duration, cost, and origination and destination numbers for each call you've made. Let them know why you believe there is an error, and they will promptly get back to you and correct any problems. For your security, we will disclose a PIN to the original purchaser only. Your request will be processed promptly, and you will receive your PIN via e-mail once we verify your identity. You can reset your password by clicking on the 'Problems Signing In' button. Follow the reset password procedures, and provide correct information on each step. Click on the ' 69 Buy More Minutes' link on one of our Web pages. The account balance and minutes remaining features can be turned off (and turned on again) as needed in the "My Info" or "Summary" sections of the "My Account" page. In My Info, click on the "Change" link under the "PIN" heading, and in Summary, click on one of the Edit buttons. Once the next screen loads, you will see check-boxes for the individual audio announcements next to each PinDial or ZipDial number. Q: 75 How do I set up a ZipDial number so I do not have to enter my PIN whenever I place a call? Q: 77 How many PIN Access and ZipDial numbers can I have? Q: 82 If I reach my credit limit, is my call disconnected? Q: 86 Am I charged for calls that aren't answered or for calls that result in a busy signal? Q: 87 Will my call be disconnected if I recharge my account immediately after I hear the one-minute remaining prompt? Q: 88 Can I continue with another call without having to redial the toll-free number? Dial the toll--free number (800-315-9339) to access our system. This number was included in our welcome e-mail when you signed up, and is also displayed while you log on to your account. Enter your PIN (Our system will automatically prompt you to dial the destination number if you are calling from a ZipDial number. Follow the voice prompt, and dial the number you want to call. For international calls, dial 011 + country code + city code + phone number. Tips: + To speed up the dialing, process # after entering your PIN and again after entering your destination number. You don't have to hang up the phone and reconnect to our systems. This only works while you are still connected to our system. No, a touch-tone telephone is required for our system to process your calls. Q: How do I set up a ZipDial number so I do not have to enter my PIN whenever I place a call? NOTE: 93 ZipDial can be set up on any touch-tone phone, even phones that have caller-ID blocking. You can use 95 ZipDial from any touch-tone phone, even phones that are set up to have caller-ID blocking. For each account you can have a total of up to four numbers. So you could have two ZipDial and two PinDial numbers, one each for your home and business; However, the FCC (Federal Communications Commission) allows a surcharge to compensate for operator services. The FCC (Federal Communications Commission) allows companies that operate pay phones to attach a surcharge for their services. Such "operator services" are typically accessed from the following: 1. The surcharge will appear after any applicable calls in your call detail record. Unfortunately there is no way to determine whether this charge will be assessed until your call is placed and the charge appears on your statement. Generally, all public pay phones will assess this surcharge, while not all of the other locations will. We use full-minute increments to calculate your usage, with partial minutes rounded up to the next full minute on each call. You will be given a voice notification when you have one minute of call time remaining. To prevent this from happening, we recommend you periodically visit your account online to keep tabs on the amount of credit you have remaining, and refresh it when it is low. With our toll-free access number, our rate for in-state calls is the same as our rate for state-to-state calls. Q: Am I charged for calls that aren't answered or for calls that result in a busy signal? Our system evaluates the maximum duration of your call based on a "snapshot" of your account balance when you initiate the call. Credit added during a call will not be "seen" by our system until you initiate another call and it takes another snapshot. Nonetheless, with this one exception, your recharge will be credited and available to your account immediately after you submit it. Q: Can I continue with another number without redialing the toll-free number? You can place another call without hanging up and redial the toll-free number. To do so, please press '#' TWICE after the person on the other end hangs up. Q: 110 Do I get a toll-free number for MessageOne service? Q: 114 How do I know when I've received a fax or e-mail? Q: 115 Can my voice mail and faxes be forwarded to another e-mail account automatically? Q: 117 Does MessageOne work on any operating system, like PC, Linux, or Macintosh? Q: 120 How can I be sure of the privacy of my faxes and voice mail? Q: 121 How many faxes and how much voice mail can I receive at a time? Q: 122 What is the largest fax or longest voice mail I can receive? Q: 123 Can I record my own outgoing messages on my voice mail account? Q: 124 How long do my faxes and voice mail remain on your system? Our customer service representatives will remove this service from your account immediately upon receiving your request. MessageOne service phone numbers are not toll-free number. MessageOne account holders receive a number from our pool of available numbers. The location of these numbers vary and are randomly allocated to your MessageOne account. Depending on where the call originated, a long distance charge may apply when a caller dials in to the MessageOne. However, there are no per-minute charges to your account. We are constantly developing new features for our MessageOne service. There is a nominal fee of $1 per month, billed t...
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