10/24 I sent in my UPC bar code, receipt, and the rebate form to Western
Digital. 1 week before the rebate expires they mailed me back the
whole thing (including the UCP code) with a letter saying that I
didn't send the UPC bar code and said I have 10 days to respond.
So I resent it again, and this time they told me that the offer
expired. The rebate is in the amount of $120 and I'm pretty pissed.
I'd like to file a small claims case, but their office location is
in MN. What are some other ways to get my $120 back?
\_ TELL THEM TO FOAD
\_ Lesson: don't bother with mail-in rebates.
\_ Why do you want to get involved with the courts for $120? How about
you do the non-geeky and social thing and talk to them about it?
\_ talk to who? I mailed them and keep getting rejected,
with a stamp that says "Your offer has expired."
\_ Call (800) 275-4932 (Western Digital's support
number), and request, firmly, to speak to a manager.
Explain the situation (and don't whine), and insist that
they honor the rebate. If you encounter resistance,
request to speak to that person's manager. Don't get
angry, don't get frustrated, just be persistent. You're
in the right. Be persistent, and they'll get the message. |