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Customer Feedback Overview AC Transit is equipping a select group of Transbay buses with free, wireless Internet access. Installation is scheduled to be completed by May 2007, but many buses are already equipped. Using your wi-fi enabled device, such as a laptop, PDA, or cell phone, you're able to send e-mail, surf the Web, or download files from the comfort of your seat while you commute to and from work. Wireless service is provided by AT&T, and is funded by a grant from the Alameda County Congestion Management Agency. How to Identify a Wi-Fi Bus Wi-fi is available on AC Transit's MCI buses (the big, green commuter coaches) that provide service across the Bay Bridge, San Mateo Bridge, and Dumbarton Bridge. You'll know the MCI you're riding is wi-fi equipped if it has the "Wi-Fi On Board" decal on the front door. Wi-fi service will be available soon on the Dumbarton Express buses operated by AC Transit. Frequently Asked Questions Is there a cost to use the service? No, this is a free service and there are no registration requirements. Wi-fi service is available on all MCI buses (the big, green commuter coaches) bearing the "Wi-Fi On Board" decal. Since not all Transbay trips are served by MCI buses, it is not guaranteed that you will have wi-fi access during your commute. To use the service, your device (laptop, PDA, cell phone) must be wi-fi enabled. Using AC Transit's wi-fi service is similar to connecting with other wireless Internet services in cafes, office buildings, or other wireless hot spots. In most instances, launching an Internet browser will automatically open the AC Transit Welcome Page. This Welcome Page indicates that you have successfully connected to the free AC Transit wi-fi service and to the Internet. If you don't automatically connect, you may have to connect to the wi-fi access point called "ac_transit_wifi_bus." By selecting "connect automatically," you should automatically connect to the AC Transit wi-fi network each subsequent time you are on a wi-fi equipped bus and start up your computer. For advanced instructions on how to set or modify your wi-fi network connections, please consult the manual or contact technical support for your particular wireless device. For wi-fi service to be enabled, the bus engine must be running. Once the bus engine is turned off, wi-fi service will be disconnected. Bus operators follow strict protocol regarding engine idling in the Transbay Terminal and will not be able to accommodate requests to "keep the engine running." Wi-fi service can accommodate basic Internet browsing, checking and sending e-mails, streaming multi-media, downloads, and file transfers. Due to the characteristics of the cellular network, there may be locations where service is intermittent or unavailable. In addition, overall connection speed may be affected by the number of wi-fi users on the bus. Please do not ask the bus driver for assistance with your wi-fi connection. Bus operators have not been trained to evaluate and fix Internet-related problems. Acceptable Use Policy & Disclaimer By using AC Transit's on board wi-fi service and logging on to this network, you are agreeing that you will not use this service to violate any applicable law or regulation. All that is being provided through AC Transit's wi-fi service is "free" Internet access. AC Transit is not providing security, support or related services, and all questions regarding these topics, and whether and how a user should use the service, should be directed to an "IT" professional familiar with the user's hardware, software and/or use policies. By using AC Transit's on board wi-fi service, you assume all risks associated with the use of this service, including but not limited to, any risk to your computer, software or data of being damaged by any virus, software, or any other file which might be transmitted or activated due to use of the service. You should be aware that the network may be required to disclose data related to the use of this service if it is served with a legal subpoena or court order. AC Transit shall not be liable for any special, incidental or consequential damages, including, without limitation, lost revenues or lost profits, resulting from the use or misuse of this service. By using the free Internet service provided by AC Transit, you are agreeing to the disclaimer set forth above.
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