goo.gl/KiIMT -> h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c03747345-1%257CdocLocale%253D%257Ccalle
Rate this content SUPPORT COMMUNICATION - CUSTOMER ADVISORY Document ID: c03747345 Version: 1 Advisory: HP ProLiant and HP Storage Systems - FIRMWARE UPGRADE REQUIRED for Specific SAS Hard Drive Models to Prevent a Rare Data Compare Issue NOTICE: The information in this document, including products and software versions, is current as of the Release Date. Release Date: 2013-04-26 Last Updated: 2013-04-25 DESCRIPTION IMPORTANT : The hard drive firmware update in the Resolution section below is considered a critical fix and is required to prevent the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in stale data being sent from the hard drive cache to the controller. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. The specific HP SAS hard drive models listed in the Scope section (below) could potentially encounter a rare data compare issue that can lead to stale (out of date) data being written to the drive, which can result in unexpected data being returned during subsequent read requests. This issue has only been observed in a lab environment under firmware stress test conditions, and has not been reported to date in a customer environment. SCOPE Any HP system configured with any of the following HP SAS drive models running an affected version of the drive firmware, as listed in Table 1 below. Note : The Option Kits listed in Table 1 do not necessarily contain affected drive models. Multiple Option Kit numbers may be used for each drive model, and multiple drive models may be used for each Option Kit. Only the drive models themselves are affected by this issue.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice.
The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners. Provide feedback Please rate the information on this page to help us improve our content.
|