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Engine Yard is looking for a qualified candidate to work as both a Technical Account Manager as well as Sales Engineer based in the greater-Chicago area. Engine Yard's accounts have grown to the point where we need someone to spend quality time with our larger customers, managing our relationship on a consistent basis. The ideal candidate will be part technical advisor, part project manager, and above all, an accomplished ambassador. By frequently visiting our customers' offices, this TAM/SE will be our primary means of keeping the lines of communication open, showing that we value these customers in line with their consummate value. Position Description: Oversees daily activities of a cross-functional, dedicated service team that manages existing accounts. Provides an excellent customer service experience, especially when customers are calling to resolve time sensitive issues. Project manages support initiatives with top tier clients for migrations, deployments, and configuration changes. Qualifications: Project or program management experience required. Experience providing technical support or account management to external customers. Hands-on experience as a sys admin supporting Linux a plus. Benefits: Medical, Dental, and Vision Insurance Flexible Spending Accounts - Medical and Dependent Care options 401 Plan 15 Days Paid Time Off per year 10 Paid Holidays per year Life and AD&D Insurance Long-Term Disability Transit Benefits Employee Assistance Program (EAP) Engine Yard is a San Francisco-based Ruby on Rails cloud hosting provider with over 1,500 customers across the globe. Our clients include the who's-who of the Rails community, with names like CafePress, KGB, Oakley, Orbitz, Griffin, and include extreme growth startups like Groupon and GetSatisfaction. We are a big contributor to the open source and Rails communities, and have several key Rails contributors on our staff.
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