www.csua.org/u/rgm -> news.yahoo.com/s/nm/20100827/od_uk_nm/oukoe_uk_britain_ba_emergency
FOX News Fri Aug 27, 5:28 am ET LONDON (Reuters) - British Airways apologised to passengers after an emergency message warning they were about to crash into the sea was played by mistake. About 275 passengers were on the London Heathrow to Hong Kong flight on Tuesday evening when the automated message went out. Cabin crew quickly realised the error and moved to reassure the terrified passengers. "We all thought we were going to die," Michelle Lord, 32, of Preston, told The Sun newspaper. Another passenger was reported saying: "I can't think of anything worse than being told your plane's about to crash." A spokesman for British Airways said an investigation was under way to discover whether it was human error or a computer glitch. "We apologise to passengers on board the flight for causing them undue distress," he added in a statement. "Our cabin crew immediately made an announcement following the message advising customers that it was an error and that the flight would continue as normal."
Report Abuse I was on a transatlantic British Airways flight and the oxygen masks all deployed with a threatening taped warning notice over the PA. The pilot waited about 5 minutes before telling us it was an error. We never received an apology from British Airways and I warn everyone I can not to fly BA.
The last thing I want to hear if I find myself in that unfortunate circumstance is a pre-recorded message! Doesn't say much about what an airline company thinks of their paying passengers.
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