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| 8/6 |
| 2007/7/10-16 [Computer/Companies/Apple] UID:47242 Activity:high |
7/10 My girlfriend downloaded music from iTunes onto another computer,
which we do not have access to anymore. Apple has record of the
purchases through the "Purchase History" option, but their policy
is that you can only download once. I never realized that. WTF?!
Why would they have such a policy when they clearly know what she
bought? Has anyone sued them over this? We have so many songs in
our Library that we didn't realize we didn't have these few
missing songs for months. It makes me want to buy all my music on
CD from now on.
\_ Free market and Universal Privatization will solve this problem.
\_ It's your responsibility to backup your own music as Apple
recommends. Apple isn't obligated to serve their bandwidth
for you to lose your music. But they do offer a one-time
exception.
http://thecontent.wordpress.com/2006/05/24/itunes-lets-people
-re-download-all-your-music-once/
\_ I think if Apple provides a service then they should be
obligated. Either I have a right to the music or I do not.
I should only have to buy the same music once. Ever. Especially
if I have proof that I purchased it. Thanks for the link. In
it, the claim is made that Apple is the only online music
content provider that DOES NOT allow one to download as many
times as one wishes.
\_ Apple sells you something as is, warns you what you're
getting into, tells you to take precaution, and you
willfully purchase their goods. You then demand more
than what was originally agreed to and ask Apple to
wipe your ass. So Apple wipes your ass and you're still
complaining. Man, beggars can be choosers.
\_ While I agree with you, it's worth noting that if you lose a
CD, no one is going to send you a new one for free.
\_ I would argue that if the RIAA wants to sell content
then they should provide a CD for free - or for the
cost of materials - if you lose it.
\_ buy the un-drm'd versions, get it on CD, or pir8 it.
\_ Yeah, I like that Apple is now charging more for the music
without DRM, even though it's less work for them to do.
\_ But it has more value to the consumer. DRM-hampered files
*should* cost less than DRM-free.
\_ However, they cost more to produce. Apple is saying:
"Here is a product with no value-added. We will charge
you more for it than for the value-added version."
It's like when detergent companies remove the dyes and
perfumes from their products and then charge the same
(or more) for it.
\_ To be fair, the un-DRMed versions are also higher
bit rate. So there is /some/ extra cost.
\_ It does have higher value. To you. They are charging
you more to let you do anything with it. The crippled
version costs less. But you understood all that.
\_ The crippled version costs what it always costs
and around what other vendors charged. Then
Apple removes their value-added and charges
more. You might have a point if they came out
with a crippled version and charged less for it,
but that's not how it worked. Hey, it's a free
market, but I am just pointing out how, as
someone said earlier regarding the black laptops,
Apple charges more for something old and brands it as
new. Un-DRMed was the de facto standard, but now
it's 'iTunes Plus' and costs more.
\_ "More" and "less" are relative terms. The pricing
model is no secret. If you don't like it, don't
buy Apple's products. That was my solution.
\_ You don't seem to understand prices. They have
nothing to do with cost, they have to do with what
people will pay based on perceived worth. Cost
merely dictates profit or loss.
\_ I understand Apple's retarded marketing very well.
The only reason they can pull this off is
because most Apple users drink too much of the
Jobs Kool Aid. While the same public that
waits in line for 3 days to buy a phone might fall
for practices like this, I am turned off by it.
BTW, I complained to Apple about this and they
let me download my purchases again, except
for a whole bunch they claim they do not sell
anymore?!?! So kudos to Apple on doing the
right thing.
\_ Translation: "I didn't read the fine prints
and now my gf and I are fucked. I hate
Apple because they fucked up dumb people
who didn't read the fine prints. Fuck
Apple!!!"
\_ It has nothing to do with reading fine
print. I am complaining about Apple's
retarded policy. Whether it's in fine
print or not is irrelevant.
\_ Don't buy Apple products in the future
and let them know why. If enough other
people do the same the policy will
change. If you're the only one then at
least you're not getting screwed anymore.
\_ Agreed. That's why prices for brown rice are
higher than for white rice. It used to be the
other way round in China a generation or two ago.
\_ that is why i HATE Apple products
\_ It's a free market, you're not forced to use Apple products.
\_ I think the DoJ should investigate Apple for cornering
the market on MP3 players and phones.
\_ They are nothing like a monopoly in the mp3 market and
certainly have not cornered anything. The DOJ has better
things to do than strong arm apple into giving you music
cheaper from your preferred vendor.
\_ Yeah they're busy denying the fuck out of
knowing who is running what inside the dept.
what the hell does the DOJ do anyway.
\_ I could say the same about M$ and yet it happened.
\_ You could say the same thing about MS but it would
not be true. The music industry has many options for
selling music. The hardware industry was strong
armed into selling windows-only and paying fees on
hardware that didn't even have windows on it. A very
big difference. No one is going out of business if
they choose not to sell music via Apple.
\_ I was talking about Windows and IE. There
were plenty of other browsers out there.
\_ Totally different case. Win+IE has nothing to
do with MP3 players+itunes. Music is not
locked to a particular company, device or
service and Apple is too small a player to
force anything on anyone. People do it
voluntarily because they drank the Steve Jobs
Koolaid which isn't an anti-trust violation.
\_ The Steve Shall Punish you, Sinner! |
| 8/6 |
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| thecontent.wordpress.com/2006/05/24/itunes-lets-people -> thecontent.wordpress.com/2006/05/24/itunes-lets-people-re-download-all-your-music-once/ com%2Fapple%2F Itunes_Lets_People_Re-Download_all_Your_Music_Once_ Itunes Music Store Says "In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception." Well now you can hold this to them when you lose all of you music. Update: The Episode of Firefly that messed up was put back in my purchased account and all I had to do to download it was "Check for Purchases" under the Advanced Option. May 25th 2006 at 9:01 am I had a friend who lost her hard drive, and Apple let her re-download. She also had to re-rip about 50 CDs, but the purchased songs made the job shorter. May 25th 2006 at 10:29 am That statement reads differently to me than what your title suggests. It sounds instead like they're saying "We don't allow redownload of the full purchase history. May 25th 2006 at 11:15 am Seems to me that Apples being pritty reasonable if they do actaully let you download it again. After all a large chunk of their costs are the bandwdith you use by downloading the tracks. Its like a designer clothes shop giving you another pair of jeans if you lost your first pair in a house fire. Good on them if they help you out , but it would be impossilbe to make them. May 25th 2006 at 12:25 pm Linkfest: More Vista, less Word, iTunes redux Catching up after being immersed in Vista, I'm finding most of what's out there is . Here's today's linkfest: o With WinHEC going on, Microsoft and particularly Windows Vista continues... May 25th 2006 at 12:58 pm If they were giving you the physical media, I could see this being a "generous" move on their part. But their bandwidth is hardly the lions share of their costs-the bulk of the money goes to feed those boils on the ass of humanity, the RIAA. They ought to allow you to redownload at any time, especially given that their content is copy-protected so there's ostensibly no risk of you copying the file for all the world. May 25th 2006 at 2:17 pm I've never asked this question of them specifically, but I have gotten them to send me a re-download of an individual track before when I've had a problem with it. I had one song that kept "skipping" in the same place -- there was clearly a glitch there during the download -- but due to shuffling, it took me about three months to realize it was a file problem. Apple was quick and nice about offering the re-download. That being said, the nightmare of losing all my music is such that I have everything on an external HD with that HD backed up to another external HD, just in case of HD failure. I might be paranoid, but after all the time I spent ripping my entire CD collection into iTunes, I don't ever want to have to do that again, regardless of whether I own all that music (and still have the CDs) or not. May 25th 2006 at 2:35 pm "Well now you can hold this to them when you lose all of you music." Um I think they can change their policy any time they please without telling anyone. tunes Music Store Says "In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception." May 25th 2006 at 3:14 pm I used to manage the team of agents who handled support of the iTunes store, and yes a one time exception was allowed for someone's entire purchase history. It's not done "rarely", but it is something you have to go out of your way to ask for. May 25th 2006 at 4:08 pm There's really no reason to NOT do this. If they want to save bandwidth, they should just put a restriction that you can only redownload a song once or twice a month. May 25th 2006 at 5:33 pm Re-download your lost iTunes music... According to the Content blog, an email from iTunes confirms that if you lose all of your purchased iTunes music (due to something like a hard drive crash), iTunes wil let you re-download all of your lost songs. May 25th 2006 at 7:34 pm I lost all my music with a hard drive failure in August 05 and Apple customer service told me they did not track purchases and could not let me redownload my previous purchases. I guess I should have been more persistent and asked to speak to another rep or manager. It appears the policy is not consistent (or not consistently enforced). I now backup all my music and photos regularly anyway - hard lesson to learn. May 25th 2006 at 9:30 pm I have a friend who just got divorced. She kept the iPod and computer, but the account is in her ex-husband's name. He's since changed the password so all of her music files are worthless. May 26th 2006 at 12:28 am Applecare would not do it last year after a harddrive failure. I think the main issue here is what does our 99 cents buy us. I am buying my right listen and transfer intellectual property under fair use. I think we as consumers should be assured quality and dependability of our purchases for a non limited time. All of the responsibility for this should be the providers and not the consumer. As for the divorced woman, does not sound like both parties are happy. She kicked the guy in the balls by taking his computer and iPod. Unless she is servicing you, I send her down to the used record store in the worse part of town. May 26th 2006 at 1:07 am I lost my copy of U2 w/McCartney's Sgt Pepper from the live 8d concert. In my case iTunes no longer sells the song so I can't get it back, even if I wanted to pay 99. May 26th 2006 at 2:42 am What's incredibly dumb about Apple is that the iPod is a natural backup for your music, yet if you accidentally lose your hard drive but still have your iPod, too bad. You can't recreate the songs via the iPod, even if you register one of your five allowed machines. Apple needs to realize that consumer convenience should be TOP priority, not just something to do once in a lifetime. "In the event that a customer's entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception." May 27th 2006 at 4:54 am I think people may be misinterpreting this. My lawyerly take is that "purchase history" does not mean the content itself. You can see your purchase history by logging into your account and looking it up. It will tell you everything you have ever bought from iTMS under that sign-in. So, an iTunes user who needed to rebuild her library would know what Purchased content she needed, but she would not necessarily get it free. I did get to redownload part of my library about a year ago after one of my laptops suffered a failed hard drive. However, only content purchased on that computer under a single sign-in was included. Apple repair people had been working on the computer when it failed. I do not believe iTunes users should rely on getting a free bite of the Apple, ie, free full replacement downloads. Ein anderes Blog, The Content, schreibt in diesem Beitrag, wie freundlich Aplle iTunes doch sei. Man kann die einmal dort gekaufte Musik in bestimmten Ausnahmefllen, z B wenn man sie duch einen Festplattencrash verliert, neu herunterladen. Man muss die Musik, die man einmal gekauft hat, nicht nochmal kaufen, weil man sie aufgrund des wunderbaren Kopierschutzes nicht sichern konnte. May 28th 2006 at 6:06 pm I was allowed to re-download all of my music and video that I lost when my hard drive crashed (and yes, I was a complete idiot for not backing it up in the first place). On a tip from a guy at the Apple Store, I contacted iTunes Help Desk and threw myself on their mercy. Not only did they offer to place everything I had ever purchased in my download queue, when it turned out that a significant chunk was missing from the queue, they repeated the process, making sure to place everything in the queue this time. Now, I hasten to add that 1) I'm a Machead and got my hard drive replaced through ProCare, something I mentioned to them straight off, so they could have verified the hard drive crash if needs be; and 2) I... |