Berkeley CSUA MOTD:Entry 47195
Berkeley CSUA MOTD
 
WIKI | FAQ | Tech FAQ
http://csua.com/feed/
2025/07/08 [General] UID:1000 Activity:popular
7/8     

2007/7/6-10 [Consumer/CellPhone] UID:47195 Activity:nil
7/6     Sprint hate you
        http://news.com.com/8300-10784_3-7-0.html?keyword=customer+service
        \_ David Horowitz, where are you when we need you?
2025/07/08 [General] UID:1000 Activity:popular
7/8     

You may also be interested in these entries...
2012/12/11-30 [Consumer/CellPhone] UID:54555 Activity:nil
12/11   What are some cheap wireless plans you can buy where you can
        get the sim-card and stick it into any device of your choice?
        \_ Any plan which uses a SIM. I have used my AT&T SIM in a
           Blackberry, two different iPhones, and even an old Razr. I
           assume you mean domestic use only.
        \_ I don't use my phone very much, so I've been contemplating on
	...
2008/10/13-15 [Consumer/CellPhone] UID:51489 Activity:low
10/12   The wife lost her ATT+T  dcell while here in NYC . There seems to
         be no fraud activity yet. We were just  wonderingf its actually
        possible to get a location trace done like the so on TV?
        \_ For AT&T... pretty much no unless you are law enforcement
           with a subpeona.  If you had Sprint you could just use our
           handly little product!  http://sfl.sprintpcs.com and locate it
	...
2007/7/18-19 [Consumer/CellPhone] UID:47327 Activity:nil
7/17    aspo is this you
        http://tinyurl.com/37rz7s
        More than 25 Sprint and Nextel handsets will receive loopt
        functionality over the next few weeks with users looking at a
        monthly fee of just $2.99 USD (plus standard charges) in order to
        enjoy an even closer and more convenient relationship with
	...
2006/11/3-4 [Consumer/CellPhone, Computer/SW/SpamAssassin] UID:45146 Activity:low 62%like:45115
11/3    It's here. Cell phone SMS spams. Anyone having problems? How do
        you deal with it? I'm paying 10 cents/message. Spammers
        need to die.
        \_ With Sprint the nice lady offered to block text messages, so I did
           \_ But that also blocks non-spam text messages from friends or
              alert from your server, etc. What they need to do is stop
	...
2006/4/22-25 [Consumer/CellPhone] UID:42805 Activity:low
4/22    Does anyone here in CA have either T-Mobile or Cingular GSM service?
        If so, could you tell me where you are and how good the coverage
        is there? Thanks. - ciyer
        \_ Used to have sprint, switch to cingular.  Sprint calls felt less
           staticy, and Cingular sold me a phone that died just days after
           the warrantee expired.
	...
Cache (3187 bytes)
news.com.com/8300-10784_3-7-0.html?keyword=customer+service
Marguerite Reardon The squeaky wheel doesn't always get the grease. At least not if the squeaky wheel is a Sprint Nextel customer. On June 29, 2007, Sprint sent letters notifying some customers that their service would be canceled by the end of July due to excessive calls to customer service. "Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs." "Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007." Subscribers who have gotten letters from Sprint terminating their service won't have to pay the early termination fee. But subscribers will have to sign up with a new wireless provider by July 30 if they want to keep their phone numbers. Otherwise, the numbers won't be available after the Sprint service ends, the letter states. She said that only a "small minority" of customers were impacted. "We have to be able to quickly and efficiently serve customers," said Roni Singleton, a Sprint spokeswoman. "And when we are unable to consistently solve our customers' problems it results in a lot of frustration and longer waits for other customers. So after looking through our records, we were able to determine that there were customers who we could couldn't meet their current needs." Singleton said it was normal business practice for Sprint to audit customer service interactions. She also said the company has always reserved the right in its terms of use to terminate the contract for whatever reason. Posting on the Sprint users' message board, one customer who received one of these letters said the calls she made to Sprint were for errors in the company's billing. She also questioned how the company counted the number of calls. "I absolutely didn't call as much as they say I did, but I did always have the hang up/transfer scenario--even today calling in I was hung up on twice and transferred at least five times," she said in one of her posts. "I mean I DREAD calling in and sitting on hold, why on earth would I do it unless I had to!" Clearly, Sprint is trying to shed customers who seem to eat up too many resources. But it seems crazy that a company that's already having a hard time keeping subscribers would be willing terminate contracts. For years, Sprint has had a reputation for poor customer service and poor network coverage, and as a result, the company is suffering. For the first quarter of 2007, it reported a loss of 220,000 post-paid monthly subscribers--customers who pay monthly. This was the third quarter in a row the company had a substantial loss of these types of customers. The company has consistently had one of the worst churn rates in the wireless industry. At the end of the first quarter of 2007, Sprint reported a churn rate of 27 percent. This issue has gotten me wondering about wireless contracts in general.