www.ftc.gov/bcp/conline/pubs/alerts/dncalrt.htm
Get Adobe Reader Q&A: The National Do Not Call Registry Tell Me More About the National Do Not Call Registry 1 Why would I register my phone number with the National Do Not Call Registry? The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive. Once you register your phone number, telemarketers covered by the National Do Not Call Registry have up to 31 days (starting January 1, 2005) from the date you register to stop calling you. The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation's consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. The registry was created to offer consumers a choice regarding telemarketing calls. The FTC's decision to create the National Do Not Call Registry was the culmination of a comprehensive, three-year review of the Telemarketing Sales Rule (TSR), as well as the Commission's extensive experience enforcing the TSR over seven years. The FTC held numerous workshops, meetings, and briefings to solicit feedback from interested parties and considered over 64,000 public comments, most of which favored creating the registry.
As of January 1, 2005, telemarketers covered by the National Do Not Call Registry have up to 31 days from the date you register to stop calling you. After you register, your phone number will show up on the registry by the next day. Telemarketers have up to 31 days to get your phone number and remove it from their call lists. Can I take my number off the National Do Not Call Registry? You can delete your phone number only by calling toll-free 1-888-382-1222 from the telephone number you want to delete. After you contact the registry to delete it, it will be removed from the National Do Not Call Registry by the next day. But telemarketers have up to 31 days to access information about your deletion and add your number back to their call lists, if they choose to.
gov or by calling the registry's toll-free number (1-888-382-1222) and following the prompts for verifying that your number is on the registry. The FTC does not allow private companies or other such third parties to register consumers for the National Do Not Call Registry. Websites or phone solicitations that claim they can or will register a consumer's name or phone number on the National Do Not Call Registry -- especially those that charge a fee -- are almost certainly a scam. Consumers may register directly, or through some state governments, but never through private companies. For consumers, the National Do Not Call Registry is a free service of the federal government. We collect your phone number and store it in the National Do Not Call Registry so that telemarketers and sellers covered by the FTC's rules can remove your phone number from their call lists. Telemarketers are required to search the registry every 31 days and delete from their call lists phone numbers that are in the registry. Phone numbers in the registry also may be shared with law enforcement to assure compliance with federal and state law. If you contact us via the Internet, we also collect your email address to confirm your registration request. We will store your email address in a secure manner, separate from your telephone number. We will not share your email address with telemarketers.
Can I register my cell phone on the National Do Not Call Registry? Yes, you may place your personal cell phone number on the National Do Not Call Registry. The registry has accepted cell phone numbers since it opened for registrations in June 2003. There is no deadline to register a home or cell phone number on the Registry. You may have received an email telling you that your cell phone is about to be assaulted by telemarketing calls as a result of a new cell phone number database; FCC regulations prohibit telemarketers from using automated dialers to call cell phone numbers. Automated dialers are standard in the industry, so most telemarketers don't call consumers on their cell phones without their consent. You may register up to three telephone numbers at one time on the National Do Not Call Registry website. You will receive a separate confirmation email for each number you wish to register online. You must open each email and click on the link in each one to complete the registration process. If you have more than three personal telephone numbers, you will have to go through the registration process more than once to register all of your numbers. There is a limit on the number of phone numbers you can register in this manner. You can register only one phone number each time you call the National Do Not Call Registry, and you must call from the phone number you wish to register. What happens if I register more than one number at a time online? You will get an email for each number you register online. You need to open each email and click on the link in each email within 72 hours to register those numbers. Can I register my business phone number or a fax number? The National Do Not Call Registry is only for personal phone numbers. Business-to-business calls and faxes are not covered by the National Do Not Call Registry. Your phone number will remain on the registry for five years from the date you register (unless you choose to take it off the registry or your phone number is disconnected). If you register online, you may want to print the Web page for your records when your registration is accepted. You can click on the Verify a Registration button any time to check your expiration date. Your registration will expire five years from your registration date. You may want to print the Web page with your registration date for your records. Do I need to take my old phone number off the list when I get a new number? You can if you would like to, but the system will automatically remove most numbers that are disconnected and reassigned. What happens if my phone number is disconnected and then reconnected? If your number is disconnected and then reconnected, you may need to re-register.
Each time you re-register, telemarketers will have 31 days to take your number off their call lists. If the phone companies change the three-digit area code for your home or mobile phone number, you do not have to re-register it with the National Do Not Call Registry. The number with the new area code will be registered for you during the 90-day period when both the old and new area codes work. Do I need to delete registration of my number with the old area code? You do not need to delete the registration of your phone number with the old area code. An automated process will remove it after 90-day Permissive Dialing Period. When you use the registry's website to put a phone number on the National Do Not Call Registry, we collect your email address to confirm your request. We will send you an email and you will need to click on the link in the email within 72 hours to finalize your registration. We also collect your email address when you request to verify your registration online so that we can email you a response to your verification request. We will store your email address in a secure manner, separate from your telephone number. We will not share your email address with telemarketers. Can I register online if I do not have an active email address? The online registration process requires an active email address. If you register online, we will send you an email message with a link in it. You need to click on the link in the email within 72 hours to finalize your registration. If you do not have an email address, you can register by phone (1-888-382-1222). You must click on the link within the email within 72 hours to finalize your registration. Will I still be able to verify my registration on the national registry? Yes, you will be able to use your new email address to verify your phone number online. I called to register my phone number, but the message said my phone number could not be verified. When you call to register a phone number, you are asked to enter the number you are calling from. The system tries to match t...
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