Berkeley CSUA MOTD:Entry 39058
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2025/07/09 [General] UID:1000 Activity:popular
7/9     

2005/8/8-11 [Computer/SW/Security] UID:39058 Activity:nil
8/8     Any tips on getting a bank, cell phone company, or utility to properly
        acknowledge a change of address?  With my recent move, both PG&E and
        Cingular fucked up the change.  In PG&E's case, they moved the
        location of the account (i.e., where the gas and electricity was
        being delivered), but not where the bill was being sent.  In Cingular's
        case, they just dropped the ball completely and failed to move the
        account at all.  In both cases I called specifically ahead of time to
        move the account.  Since the Post Office acknowledged my forwarding
        request, but never forwarded any of my mail, I never got any
        bills and got hit with all sorts of "surprise" disconnection notices
        recently.
        \_ You could try praying.
        \_ Cingular's customer service is so f*cked up. Best bet is to
           contact their customer service and get someone to give you their
           direct phone number for future inquiries. If you get a different
           person for each customer service inquiry, then just start praying.
        \_ I moved several times in the past.  Every time PG&E always sent the
           bills of the old and new accounts to my new address properly.  USPS
           forwarded most of my mail properly for a year or so.  Once a while a
           piece of mail slipped USPS's forwarding mechanism and went to the
           old addresse.
        \_ I had a serious snafu with PG&E that took 6 months to resolve.
           The short version is they couldn't keep track of what money was
           supposed to go toward a deposit and what was towards my bill.
           Even after you call them, the rate they actually fix things
           is much slower than the rate the computers send out "we're
           shutting off your electricity" notices, so I had to call a lot
           to confirm with someone "Yes, I see the notes here, the
           paperwork just hasn't gone through yet. Don't worry, we won't
           shut you off." I'd say call once a month until things are
           resolved, and when you call, just give them your account
           number so they can bring up your case history and catch up
           on the story. Thank goodness I don't have to deal with
           PG&E anymore. -bz
2025/07/09 [General] UID:1000 Activity:popular
7/9     

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