csua.com/?entry=33294
I booked Holiday Inn on the internet and on the day that I checked in they gave me a smoking room. They didn't have anything else, but I couldn't take the room because of serious asthma (I ended up going to a nearby B&B place). After talking to the managers and the corporate HQ they still refused to give me a refund, I filed the complaint to BBB. BBB returned saying that they can't help us, and that I should try one of the four choices: -Small Claims Court Santa Clara County -State Contractors Board -Consumer Affairs State of California -District Attorney of Santa Clara County Which choice is the best? The rest of you STFU, because you don't know squat about the statutes involved or basic Tort. B) You don't know what statutes apply to the case, C) You don't know if the situation involved actually violates the rule of law, D) You don't know in what situations that rule of law should be upheld. Ergo, you cannot make a summary judgement of whether or not the OP should or should not receive due compensation. If you told them you require a NS room when you made the reservation or they promised one, you have a much better case. Cal provides ASL interpreters for lectures, but if a deaf student doesn't give them warning ahead of time, they're SOL. If there are lots of rooms available, a canceled reservation charge is not covering any actual damages. If there are no other vacancies, as this sounds like, then be reserving and then canceling, you *did* cause damages in the form of a reserved but unused room. It's too bad that it is for you, and you should be reponsible for getting message acrossed to those who handles your hotel room. If the hotel can not or will not cater to your needs or wants, they the hotel needs to inform you of this in a timely fashion. If the hotel tells you at the last minute that they can not fulfill your request, that's bad faith.
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