2/18 Why the big uproar over Blockbuster's new fee structure? It seems
to only benefit the consumer. I was screwed often by returning
movies late, but now it's a non-issue. They used to make you buy
them before if you were x many days overdue, too, and they refunded
the fee if you didn't want to buy it but returned it. Just like
now. Do these consumer protection advocates realize the new
structure is actually better for consumers?
\_ The big uproar isn't the fee structure. It's the advertising that
says, "NO LATE FEES*"
[*unless you don't return it in 7 days--then you bought it, but you
can return it for a restocking fee]
\_ Would we all be better off if BB went back to the old way? I
think people are being overly critical of BB when their new
plan is really better for consumers than the old one.
\_ Uproar? Consumer advocates? huh?
\_ Yes. For instance, the State of New Jersey.
\_ People are just pissed that 'no late fees' != return it whenever
you damn well please. late fees = restocking charge now.
\_ You cannot honestly expect that you can keep it indefinitely.
\_ http://www.netflix.com/Default
\_ Netflix sucks donkey dick. I say this as a Netflix
customer.
\_ So why are you a customer? -curious
\_ Maybe he's a donkey.
\_ Former customer
\_ Then why is BB saying there are no late fees?
\_ How much is the restocking fee?
\_ $1.25 according to http://cnn.com
But I agree. Some PHB at Blockbuster fucked up. You don't say
"no late fees" and then charge a "restocking fee" after 7 days.
I bet a lot of the regular employees thought so too. |