9/29    A while ago someone posted this tech support company (URL) in
        India that only charges like $8 a day. Can someone please post
        that again? ok thx
        \_ Get what you pay for.
          \_ tell that to the management. It's like the Atkins diet. Everyone
             knows that it's good for something and bad for another, but
             no one's listening because IT WORKS. And stop deleting this
             because you're just wasting time.
                \_ It doesn't "just work".  You get people who won't wipe
                   their ass without a work order in triplicate.  All the
                   outsourcing I've seen (a lot among my clients) has been
                   good for defined work blocks, but useless and shit for
                   anything requiring innovative thinking, sorry.  Management
                   sees this as well too, if they're not cretins (not all of
                   them are, surprise surprise.)  -John
        \_ http://www.supportempire.com remote tech support for only
           $2.30 per hour. That's 10X cheaper than US workers.
           \_ cheaper per-hour maybe.  But are they as good?  Because if you
             waste 10x as long fixing a problem with them, not only are you
             now just breaking even, you also lsoe big time on your own
             staffing costs in time dealing with them.
             \_ No.  Missing the point.  If they can't help a customer they
                are pissing off the customer who will then never buy your
                product, tell their 10 friends to never buy your product and
                some of them will put up a website such as
                <DEAD>www.your-company-name-sucks.com<DEAD> which will convice hundreds of
                others not to buy your product, but at least you saved a few
                bucks in support.  And since product sales will drop like a
                rock, support costs will go down, too.  Nice how that works.
                \_ Yes, it's stupid.  Companies doing silly things to
                   satisfy bean counters is hardly new.  Look at IBM.  They
                   do this ALL THE TIME.  It just happens that they're big
                   enough that a different sector's profits can make up for
                   incrediably stupid moves in this sector.  Most companies
                   just die.
                   \_ It's not to satisfy bean counters.  Most managers who
                      do this kind of thing are not around for long enough to
                      suffer the consequences.  "Save" money in the short
                      term, get a nice big bonus, and get headhunted to
                      another company.  -John
            \_ Few people here wants to do tech support work.  It's a good
               idea to outsource it.  Tech support here are sometimes
               horrendous, other times exemplary.  It's not like it's all
               good here.
               \_ A *lot* of Americans want to do tech support but they can't
                  live on $2.30/hour.  Good or bad, at least they speak
                  English.
                  \_ Sure they can. Put them up in barracks and feed them
                     prison food. Show them free movies at night. Pretty
                     soon that is what a "job" will look like in America.