4/24    I don't see what is so unethical or special about Netflix's queueing
        system. VISA/mastercard phone support queue is based on how good
        a customer you are (platinum vs. regular). My company's support
        depends on whether the customer is a gold member or not. This
        stuff has been going on for eons.
        \_ there's a difference between giving preferential treatement to
           good customers, and degrading treatment to good customers.  -tom
                \_ no. we give preferential treatment to potentially good
                   customers while still giving good treatment to existing
                   good customers.                      -netflix employee
                   \_ aka "bait and switch"
                \_ so netflix has left you feeling degraded and oppressed?
                   get over it.  they'll be gone in a year or two or sold to
                   MS or something and it won't matter.
                   \_ I'm not a customer, but I still think it stinks.  -tom
                      \_ Normally I find myself in disagreement with tom,
                         but I second his opinion on this one.
                      \_ It's like complaining about how your Edsel or your
                         Pinto doesn't get the mileage they said it would.
        \_ http://Walmart.com offers DVD rentals ala Netflix.  You have a choice now.