11/04   So, I installed RT2 and it seems good, but i don't see a "give" button
        (only a take).  I want the admin to be able to "give" requests to
        a given user.  Someone want to clue me?  tnx.
        \_ Go into the request and click on "Jumbo", there are a lot more
           options there.  -tom
           \_ Thanks.  One more question, if you will indulge me...
              How do I configure a user to be a global "Administrative Cc:"
              (i.e. automatically carboned on ANY activity anywere in rt)?