10/14 Why all the H1B posts? Our jobs, esp support and QA are already being
exported to countries like India and China. There was a report from
60 Minutes that says a few phone companies already shifted their
phone support ops to India. They even train the workers to be
knowledgeable about the American culture (football, beer, etc).
Face it, many jobs are indeed exportable. IT is just a glorified
auto/steel/whatever industry.
\_ You're a Cal grad and doing phone support and QA? Jesus F. Christ!
Did you graduate with a degree in English or something?
\_ I thought Jesus' middle initial was 'H'.
\_ You don't know what the 'F' is for?
\_ Agreed, IT = auto = steel = dockworkers. However, since most
motd readers are sys admins, they confuse themselves with
real software engineers and architects. We're not worried
about H1B workers.
\_ uh, it's the software development that can be easily exported,
not the sysadmin work. Think autoworker vs. policeman. -tom
\_ *laugh* As a sysadmin, the last thing I'm worried about is my
job getting exported to another country. No sysadmin confuses
what they do with what a coder monkey does. When a coder monkey
fucks up, you get a bug which gets caught by QA (in India). When
a sysadmin fucks up, the whole shop goes down. No one is going
to ship their servers to India. Silly troll, cookies are for
kids!
\_ Recently had trouble with an http://amazon.com order. Emailed them
(the only way to reach them) and all I got were replies
from folks with Indian-looking names. All replies either
had good english or good scripts or both. I suspect
amazon support may be outsourced?
\_ I have never gotten good customer service of any kind from
an Asian-outsourced helpdesk. In fact, this is the main reason
why I refuse to buy anything from http://Amazon.com anymore.
My experience with US helpdesk workers is mixed, although mainly
positive (unless you're dealing with a fucked up company like Sony.
The only consistently good tech support I've gotten was from Irish
call centers (most European tech firms redirect English-language
calls there.) -John
\_ Was on the phone with a Netapp chick in Singapore last night.
She didn't fix my problem but had a sexy voice so I still logged
the call as a "10" in their customer service records.
\_ I have never gotten good customer service of any kind
through the phone, period. Almost.
\_ B&H over the phone seems okay.
\_ Exporting software jobs is the best thing that ever happened to
the software industry. Perhaps now, we will realize that many
engineering positions are filled by glorified, semi-skilled
typists (software). Let's face it- software systems are LARGE
nowadays- but innovation is the crux of value, not WPM. Stop
complaining about your obsolete job. Coding is a monkey task
that should be outsourced, not protected by some archaic notion
of an ivory tower of academia.
\_ Which is why I would recommend moving up to a more architectural
or managerial level, to avoid your job being 'exported'. I agree,
coding, not only a 'monkey task' as the above posted noted, is
often considered a thankless job. Don't shoot the messenger, this
is what I heard.
\_ Put it this way. Number of engineers produced per year in US:
65000, in China 700000, and their quality is improving.
\_ This is exactly the kind of reasoning upper management uses to
justify H1b's shortly before they get a http://fuckedcompany.com entry.
Because if 1 american engineer can do it in X days, then 10 H1b
engineers can do it in X/10 days. Right? Good math. |