9/12    Boycott <DEAD>bn.com<DEAD>.  My $70 book arrived with a crease and small tear on
        the cover.  I emailed them to complain, and was told I could ship it
        back to them for a return or exchange, but that I had to use insured
        UPS and that they would not pay for my shipping expense, but they
        'apologize for the inconvenience'.  This is a heavy book; the UPS
        site estimates that the shipping charge will be $18+.  Royal pain in
        the ...
        \- boycott those to lazy/leem to format properly.
           if you paid on a CC, use their merchant dispute system. --psb
        \_ I've got friends working book retail. Plenty of reasons to
           boycott B&N besides that. -bz
        \_ why did you buy it online from bn? If you are buying from
           bn, the b&m store is the way to go.
        \_ can't you return B&N online purchaces at any brick and mortar
           store?